This isn't always true - there is some Latest Mailing Database evidence that in certain industries (e.g. investment banking) and for certain services (e.g. KPO) there is an advantage Latest Mailing Database to having an offshore captive - the people who are right for the job want to work for a bank, not for an outsourcer. But in most cases established outsourcers have huge inherent advantages over captives: they have done it before; they have Latest Mailing Database size and scale; they have professional, formal service delivery tools and techniques; they understand the local environment and recruitment market; and because the back-office services they perform for their clients are Latest Mailing Database essentially front-office Latest Mailing Database for them, they can offer careers to their employees which captives can't compete with.
But there are of course arguments Latest Mailing Database against using outsourcing to access the benefits of going offshore - the interests of outsourcers and clients are seldom perfectly aligned, fundamentally because the outsourcer needs to grow revenue and Latest Mailing Database margins, and the client is typically looking to control or cut costs. Arguably outsourcers are at a cost disadvantage in any like-for-like comparison with captives Latest Mailing Database because of their profit margin, but like-for-like isn't a simple concept - the different models require different approaches with different cost profiles.
Captives may, for example, take longer to set up, and require more Latest Mailing Database external support and more expensive ex-pats to run them than outsourcing deals. There is no rule of thumb, but experience shows that there is in fact no inherent cost advantage for captives versus outsourced centers. And there are myriad variations on the Latest Mailing Database outsourcing theme, mostly to do with joint-ownership and/or shared value creation. But for the purposes of this analysis these can be probably be regarded as outsourcing, albeit outsourcing in a form which offers the opportunity to share risk and reward in a more open way than the traditional vanilla deals.